Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unused, unworn, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at contacto@indibeauty.pt.
Returns must be sent to the following address:
Avenida do Lago, 252, Monte Estoril, Cascais, 2765-420, Portugal.

If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any questions, you may contact us at contacto@indibeauty.pt

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have any questions regarding a specific item, please contact us.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and, once the return is accepted, place a separate order for the new item.

14-Day European Union Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As above, items must be returned in their original condition — unused, unworn, with tags, and in original packaging — along with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at indibeautyestoril@gmail.com